As part of Sierra Pacific’s ongoing work to keep member’s information secure, some pieces of your online banking experience will be changing between February and June 2019. Read on for the details.
Members will be asked to answer 3 authentication questions when they enroll in online banking, rather than one. When logging in, the system will ask one of those three questions, rather than the same one every time.
Members are advised not to write down the answers to their security questions. Be careful what you share on social media, as well. Some seemingly innocent social media question-and-answer threads can trick you into sharing personal information that may answer some of these security questions, either for Sierra Pacific or other banking services. For example, sharing stories about your first car, favorite pet, or best friend in high school may seem innocent, but these are common security questions. Making that information public can compromise your account security.
The required length of your online banking password will be increasing to a minimum of 14 characters with letters, numbers, and special characters.
If you have trouble remembering your new password, consider looking into secure password storage apps for your smartphone. Again, avoid writing down your password or security question responses on paper or in insecure phone notes.
If you are having trouble logging into online banking, or have questions about these security changes, please contact your branch. We’d be happy to help you out.