All branches are open for normal business hours and taking recommended health and safety precautions.
Masks and social distancing are required in lobbies. Complimentary masks and hand sanitizer are available for member use.
Although we love to see your faces, please consider using online or mobile banking or calling your branch to take care of day-to-day transactions.
DO NOT VISIT A BRANCH IF YOU ARE SICK!
If you or a member of your household are experiencing symptoms of illness, please do not visit a branch location. Call the branch or use online and mobile banking instead.
Remote Banking Options
Did you know that you can complete most banking transactions with your Sierra Pacific loans and accounts online?
Temporarily Waived Fees
Sierra is temporarily waiving or refunding fees associated with the following remote services. Click on any service to find out more.
If you are facing financial hardship as a result of COVID-19 illness or loss of income, please give us a call. We’re here to help, and will work with you to find the best solution for your situation.
Email [email protected]
Skip A Payment
Members can request to skip their loan payments online here.
This is a one-time, fee-free skip-a-pay for members impacted financially by COVID-19 shutdowns or illness. Interest will still accrue, and some loans may lose GAP coverage depending on your insurance provider’s policy.
If your business has been impacted by COVID-19 shutdowns, please reach out to see how Sierra Pacific can help.
Email [email protected]
Common Coronavirus Questions
Members can enroll online, download mobile banking, sign up for Mobile Deposit and Bill Pay, and find online banking help here.
Explore online payments, digital wallets, e-statements, and ATM locators here.
All other branches are operating with reduced lobby hours, 9 a.m. to 1 p.m., Monday – Friday. These branches are available by phone or email throughout normal business hours.
Sierra’s ATMs are open and active, and you can find Co-op ATMs or open Shared Branches near you here.
We will post updates to branch hours on our website and social media pages, and send a notice to all members signed up for our email newsletters.
Sign up for our email newsletter below.
During the 2020 COVID-19 crisis, we are offering one-time loan payment deferrals to members impacted by this outbreak. See the details and submit a request here.
There are a number of other ways we can help members facing financial hardship. Please reach out so we can find the best solution for your situation.
Email: [email protected]
All branches are thoroughly cleaned each day. Hand sanitizer is available for staff and visitors, and staff are following health guidelines.
Our Saint Mary’s branch has been temporarily closed beginning March 23rd for 30 days or as appropriate. This branch’s small size does not allow for social distancing, and the hospital location puts members and staff at greater risk. Our Saint Mary’s staff are operating out of the Mill Street branch during this closure and can be contacted at 775.857.2424.
All other branches are operating with reduced lobby hours, 9 a.m. to 1 p.m., Monday to Friday. These branches are open for phone or email assistance during normal operating hours.
We encourage all members to use online and mobile banking options as an alternative to visiting a branch. Most banking transactions can be completed online for free, and we are temporarily waiving fees on the few remote services we do normally charge for. You can explore these options, enroll, and get help with digital banking here.
All other branch locations are open for reduced lobby hours, from 9 a.m. to 1 p.m. Monday-Friday. Staff are available via phone or email during normal business hours.
Sierra Pacific’s ATMs remain available, and Co-op ATMs and open shared branches can be found here.
We ask that all members avoid visiting a branch whenever possible. Most banking tasks can be completed online at no charge, or over the phone if necessary. Explore online banking options here.
New account openings and in-branch loan signings are by appointment only. Please discuss this with your Financial Service Rep, or ask about remote options.
Have another question? Fill out the form below or call your branch, and we’ll do our best to help.