COVID-19 Updates and Assistance
All branches are open for normal business hours and taking recommended health and safety precautions.
Masks and social distancing are required in lobbies. Complimentary masks and hand sanitizer are available for member use.
Although we love to see your faces, please consider using online or mobile banking or calling your branch to take care of day-to-day transactions.
DO NOT VISIT A BRANCH IF YOU ARE SICK!
If you or a member of your household are experiencing symptoms of illness, please do not visit a branch location. Call the branch or use online and mobile banking instead.
Member Assistance
If you are facing financial hardship as a result of COVID-19 illness or loss of income, we’re here to help you through.
Give us a call, and we’ll work with you to find the best solutions for your situation.
Call 775.857.2424
Email jdemuth@sierrapacificfcu.org
Business Support
If your business has been impacted by COVID-19 shutdowns, please reach out to see how Sierra Pacific can help.
Call 775.834.4579
Remote Banking Options
Did you know that you can complete most banking transactions with your Sierra Pacific loans and accounts online?
Coronavirus FAQ’s
Common Coronavirus Questions
Sierra Pacific Credit Union uses specific lending criteria to make decisions on loan approval, rate, terms, etc. Any loan application submitted to Sierra is subject to our lending policies and may not match the offer, estimated score, or estimated rate or savings presented in SavvyMoney.
Yes!
You transfer funds from another bank or CU to Sierra, and vice-versa, through the “Transfers” feature in online and mobile banking.
You’ll need to set up each external account you’d like to connect, wait 2 days, and verify the account.
Once verified, that external account will be an option in your “Transfer To” and “Transfer From” menus. At this point, you can make a one-time transfer, or set up regular automatic transfers.
Transfer limits between your Sierra and external accounts apply. There is no fee for this service.
There are lots of options for making your loan and credit card payments.
- Set up Direct Deposit
- Use an External Bank Account to schedule Automatic Transfers
- Use our Payment Portal to make one-time or automatic payments with a debit card or external bank account. There’s a small fee for this service.
- Mail a check
- Stop by a branch to pay by cash, check, or card (there’s a fee for this) in person.
- Call a branch to pay over the phone with a debit card (there is a fee for this)
- Set up automatic bill pay from your other bank or credit union’s online banking.
Find details and instructions on all these payment options here
Yes. You can deposit cash with your Sierra Pacific Debit card at the following locations:
- Any Sierra Pacific FCU branch
- Note that Sierra’s branches do not accept change
- Nearly 5,000 surcharge-free ATMs
- 30,000+ shared branch locations
You can apply for all personal loans and credit cards online.
Click here to apply for a Mortgage
Click here to apply for all other personal loans and credit cards
Or find loan applications inside your online or mobile banking account
We have remote signing options available. Please discuss this with your loan officer or contact a branch for more information.
To apply for a loan online, click here.
We are here to help members reach their financial goals, even (and especially) when unexpected situations throw them off-track.
There are a number of ways we can help members facing financial hardship. Please reach out so we can find the best solution for your situation.
Email: jdemuth@sierrapacificfcu.org
Call: 775-857-2424
We’re here to help, but want to find the best solution for each individual member. Reach out to see how we can best help you.
Email: mmathias@sierrapacificfcu.org
Call: 775-834-4579
Not to worry, we’ll help you out. Please contact your loan officer to walk you through this process.
We run your credit score before pre-approving, and that original score applies for 45 days. If your preapproval period elapses before the loan is finalized, please contact your loan officer to discuss options.
Contact Us
Have another question? Fill out the form below or call your branch, and we’ll do our best to help.