COVID-19 Updates and Assistance
All branches are open for normal business hours and taking recommended health and safety precautions.
Masks and social distancing are required in lobbies. Complimentary masks and hand sanitizer are available for member use.
Although we love to see your faces, please consider using online or mobile banking or calling your branch to take care of day-to-day transactions.
DO NOT VISIT A BRANCH IF YOU ARE SICK!
If you or a member of your household are experiencing symptoms of illness, please do not visit a branch location. Call the branch or use online and mobile banking instead.
Member Assistance
If you are facing financial hardship as a result of COVID-19 illness or loss of income, we’re here to help you through.
Give us a call, and we’ll work with you to find the best solutions for your situation.
Call 775.857.2424
Email jdemuth@sierrapacificfcu.org
Business Support
If your business has been impacted by COVID-19 shutdowns, please reach out to see how Sierra Pacific can help.
Call 775.834.4579
Remote Banking Options
Did you know that you can complete most banking transactions with your Sierra Pacific loans and accounts online?
Coronavirus FAQ’s
Common Coronavirus Questions
Nothing. Our website, online banking links and logins, and all other member access are unchanged. All you need to do is share your thoughts and spread the word about Sierra.
Yes. You can deposit cash with your Sierra Pacific Debit card at the following locations:
- Any Sierra Pacific FCU branch
- Note that Sierra’s branches do not accept change
- Nearly 5,000 surcharge-free ATMs
- 30,000+ shared branch locations
Yes, Sierra’s ATMs are still available. You can find Co-Op ATMs near you here.
We are monitoring the evolving situation and will continue to change and improve operations to keep members and employees safe while maintaining a high level of service and security.
All branches are thoroughly cleaned each day. Hand sanitizer is available for staff and visitors, and staff are following health guidelines.
Our Saint Mary’s branch has been temporarily closed beginning March 23rd for 30 days or as appropriate. This branch’s small size does not allow for social distancing, and the hospital location puts members and staff at greater risk. Our Saint Mary’s staff are operating out of the Mill Street branch during this closure and can be contacted at 775.857.2424.
All other branches are operating with reduced lobby hours, 9 a.m. to 1 p.m., Monday to Friday. These branches are open for phone or email assistance during normal operating hours.
We encourage all members to use online and mobile banking options as an alternative to visiting a branch. Most banking transactions can be completed online for free, and we are temporarily waiving fees on the few remote services we do normally charge for. You can explore these options, enroll, and get help with digital banking here.
All of Sierra’s branch locations are open for regular lobby hours. Social distancing and mask requirements are be enforced in all branches, and hand sanitizer is available for members.
Sierra Pacific’s ATMs remain available, and Co-op ATMs and open shared branches can be found here.
Contact Us
Have another question? Fill out the form below or call your branch, and we’ll do our best to help.
