How are you ensuring member and employee safety during the COVID-19 outbreak?

How are you ensuring member and employee safety during the COVID-19 outbreak?

We are monitoring the evolving situation and will continue to change and improve operations to keep members and employees safe while maintaining a high level of service and security.

All branches are thoroughly cleaned each day. Hand sanitizer is available for staff and visitors, and staff are following health guidelines.

Our Saint Mary’s branch has been temporarily closed beginning March 23rd for 30 days or as appropriate. This branch’s small size does not allow for social distancing, and the hospital location puts members and staff at greater risk. Our Saint Mary’s staff are operating out of the Mill Street branch during this closure and can be contacted at 775.857.2424.

All other branches are operating with reduced lobby hours, 9 a.m. to 1 p.m., Monday to Friday. These branches are open for phone or email assistance during normal operating hours.

We encourage all members to use online and mobile banking options as an alternative to visiting a branch. Most banking transactions can be completed online for free, and we are temporarily waiving fees on the few remote services we do normally charge for. You can explore these options, enroll, and get help with digital banking here.