COVID-19 Update: Normal Branch Hours to Resume June 1st

Posted 5/28/20

The Saint Mary’s branch will email closed until further notice. All other branches are resuming normal lobby hours on Monday, June 1st.

Please continue to use digital services or call the branch when possible as an alternative to visiting your branch. We will be following recommended health and safety procedures, and appreciate your efforts to do the same.

We will continue to waive fees for digital loan payments and account funding until further notice. The standard fees for phone payments, wire transfers, and out-of-network ATMs will be reinstated in June.

Stay safe, and thank you for your continued membership and understanding.

COVID-19 Update: Saint Mary’s Branch Closure

Posted 3/19/20

Maintaining the health and security of both our members and staff is vitally important to us at Sierra Pacific. We are taking steps to limit exposure, improve non-branch access to our services, and keep your accounts and information secure during this crisis.

 Saint Mary’s Branch Closure

We are closing the Saint Mary’s Branch for 30 days, effective Monday, March 23rd.

The small lobby size and hospital location of this branch make it difficult to maintain recommended social distancing standards and put our staff and members at risk. We encourage all members to use digital alternatives for their banking needs. Claudia, our Saint Mary’s representative, is relocating to the Mill Street branch for this period and can be reached at 775.857.2424, at [email protected], or, if necessary, by visiting the branch at 5580 Mill Street.

 

Limit Branch Visits

While our remaining branches are open normally at this time, we strongly encourage members to use non-branch alternatives for their banking needs. Most routine banking tasks can be done online. See below for details.

We are requiring appointments for loan signings and new account openings that must be done in branch. Your loan officer will set this up with you if necessary.

If you or a member of your household are experiencing symptoms of illness, please do not visit a branch. Use digital options for most services or call the branch with more complex questions. We appreciate your help keeping our staff and members healthy during this time.

Digital Alternatives

We encourage all members to use non-branch alternatives whenever possible to perform banking tasks. Most of our digital services are always free for members, and we are waiving fees on most other services for 30 days. Click on any of the items below to enroll, explore, or access the service.

Always Free Services

Online and Mobile Banking

View account balances, transfer money, make loan payments from your Sierra accounts, access Remote Deposit Capture, Bill Pay, and Loan applications, view account history, e-statements, and check images.

Remote Deposit Capture

Deposit checks from home by enrolling in this feature of Mobile Banking.

Bill Pay

Pay, manage, and schedule all of your utility, subscription, credit card, and loan payments from one secure location. Access this feature within your online or mobile banking after enrolling.

Online Loan Applications

Apply for loans and credit cards within your online or mobile banking app, or on our website.

Digital Wallets

Add your Sierra Pacific debit and credit cards to your device’s digital wallet to make online purchases a breeze.

Co-Op ATM Network

We offer members nearly 30,000 surcharge-free ATMs nationwide. You can find one near you here.

Temporarily Waived Fees

Online Loan Payments and Account Funding

If you need to make a loan payment or fund your Sierra Pacific deposit accounts from another institution, you can do so online here. Fees are waived for 30 days.

Over-the-Phone Loan Payments and Account Funding

Pay your loan or fund Sierra accounts from another institution over the phone. Fees are waived for 30 days.

Wire Transfers

You can send or receive money from or to your Sierra accounts with a wire transfer. We are waiving fees for this service for 30 days.

Out of Network ATM Fees

Sierra Pacific has a wide network of surcharge-free ATMs, which you can find here. If you must use an out-of-network ATM, we will reimburse those fees temporarily when you provide a receipt for the transaction.

 

Financial Hardship Assistance

We know some members are navigating financial difficulty as a result of illness or business closures during this crisis. We’re always here to help during difficult times. Here’s how we can help those who need it:

Skip Your Loan Payments

We’re offering a one-time skip-a-pay for those who need it. You can submit a request online here, and we will give you a call to follow-up.

Credit Card Balance Transfers

For those who need to low monthly costs, transferring your high-rate credit card balances could help. We offer a 6-months at 1% APR* on all balances transferred to a Sierra Pacific credit card. You can apply for a new card online, or give us a call to transfer to an existing card.

Financial Assistance for Businesses

If you’re a small business owner affected by this crisis, we may be able to help. Please contact Megan Mathias at [email protected] or 775.834.4759 to discuss your options.

Other Financial Assistance

We’re here to help. Please contact John Demuth to discuss your options: [email protected], 775.857.2424.

 

Account Security

We understand the concern and uncertainty you may be feeling as businesses close and stocks fluctuate. We’d like to reassure all members that Sierra Pacific is in a strong financial position, that your deposits are insured both federally by the NCUA and privately by Excess Share Insurance, up to $500,000, and that we are maintaining strict security protocols to keep your information secure. If you have any concerns, we invite you to review our financial information, our 5-star safety ranking from Bauer Financial, or contact our CEO, Jim Hunting.

 

Fraud Awareness and Prevention

Please be aware that scammers take advantage of fear and uncertainty. Remain vigilant and take the time to verify the identity of any individual or organization who asks for sensitive or personal information or for money.

*APR = Annual Percentage Rate. Rates are based on creditworthiness and subject to change. Limit one balance transfer at a time per Sierra Pacific credit card. Contact your branch for details.

COVID-19 Readiness

An update for members,  posted 3/12/2020

At Sierra Pacific FCU, we are committed to protecting the health and safety of our members and staff. We are monitoring the developments of the Coronavirus (COVID-19) and are prepared to take necessary action.

What We’re Doing

Our branches are open and ready to assist you. We’ve ensured that all branches are cleaned daily, hand sanitizer is available, and staff are following health guidelines.

Online and mobile banking are available 24/7 to help you transfer funds, monitor account activity, deposit checks, find ATMs, and more. We encourage all members to enroll in online banking and make use of the digital services available to them. Click here to enroll online.

We will post any operational updates here and put notices in branches and throughout the website.

What You Can Do

The CDC and World Health Organization have issued the following advice to help prevent illness:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water aren’t available, use an alcohol-based hand sanitizer
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Cover your mouth and nose with a tissue when you cough or sneeze, or cough or sneeze into your sleeve
  • Stay home when you are sick
  • If symptoms persist for three days, you should consult a medical professional

We encourage you to download the Sierra Pacific mobile app as an alternative to visiting your branch. It only takes a few minutes to enroll online, and you’ll have 24/7 access to your accounts.

Keep Up to Date

Check back here for the latest updates from Sierra Pacific FCU.

You can find additional information about COVID-19 at the Center for Disease Control and Prevention’s website: cdc.gov/coronavirus/2019-ncov/

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Sierra Pacific Federal Credit Union